Tripadvisor is the world’s largest travel guidance platform that receives hundreds of millions of visits each month. It offers online hotel reservations and bookings for transportation, lodging, travel experiences, and restaurants. It also accumulates millions of reviews about various places, restaurants, hotels, car rental services, tourist attractions, and more.
With DataForSEO Tripadvisor Reviews endpoints, you can easily receive reviews of any business entity or place listed on the platform. More specifically, you will get review texts, images published by reviewers, star ratings, reviewer info, response texts from owners, and other valuable information.
How to get Tripadvisor reviews
1 Call the Tripadvisor Reviews Task POST endpoint.
POST https://api.dataforseo.com/v3/business_data/tripadvisor/reviews/task_post
2 Specify a business entity or a tourist attraction you would like to receive reviews for. You can do that by adding either the keyword or url_path field to the POST body.
Note: we strongly recommend using url_path instead of keyword for the highest accuracy.
The keyword you specify should indicate a company name (e.g., Taco Bell) or the name of a tourist attraction (e.g., Eiffel Tower).
As for the url_path parameter, it can be found on the Tripadvisor website as a part of the URL pointing to a specific business entity. For example, here is the URL of Margaritaville Resort Times Square on Tripadvisor:
https://www.tripadvisor.com/Hotel_Review-g60763-d23462501-Reviews-Margaritaville_Times_Square-New_York_City_New_York.html
The url_path for this entity is Hotel_Review-g60763-d23462501-Reviews-Margaritaville_Times_Square-New_York_City_New_York.html
You can also receive url paths of multiple entities by making a separate request to the Tripadvisor search endpoint.
3 Specify the location of the place or business entity by adding location_code or location_name to the POST body.
You will receive a full list of available locations by making a separate request to https://api.dataforseo.com/v3/business_data/tripadvisor/locations
4 Specify the number of reviews to be returned in the API response. To do that, add the depth parameter and set it to the desired value.
We strongly recommend setting the parsing depth in the multiples of ten as our system processes ten reviews in a row. In other words, you will be charged for every 10 reviews returned. Thus, if you specify depth as 11 you will be charged for 20 reviews.
Default depth value: 10.
Your POST request should be structured as in the following example.
[
{
"url_path": "Hotel_Review-g60763-d23462501-Reviews-Margaritaville_Times_Square-New_York_City_New_York.html",
"depth": 30,
"location_code": 1023191
}
]
5 Copy the Task ID from the response and call the Task GET endpoint of Tripadvisor Reviews to retrieve the results.
GET https://api.dataforseo.com/v3/business_data/tripadvisor/reviews/task_get/$id
Example of the response
{
"version": "0.1.20220216",
"status_code": 20000,
"status_message": "Ok.",
"time": "0.2174 sec.",
"cost": 0,
"tasks_count": 1,
"tasks_error": 0,
"tasks": [
{
"id": "02211444-2806-0353-0000-9e4eb2ec2881",
"status_code": 20000,
"status_message": "Ok.",
"time": "0.0365 sec.",
"cost": 0,
"result_count": 1,
"path": [
"v3",
"business_data",
"tripadvisor",
"reviews",
"task_get",
"02211444-2806-0353-0000-9e4eb2ec2881"
],
"data": {
"api": "business_data",
"function": "reviews",
"se": "tripadvisor",
"keyword": "hotel",
"depth": 30,
"location_code": 1023191,
"language_name": "English",
"language_code": "en",
"device": "desktop",
"os": "windows"
},
"result": [
{
"url_path": "hotel",
"type": "tripadvisor_reviews",
"se_domain": "tripadvisor.com",
"check_url": "https://www.tripadvisor.com/Hotel_Review-g60763-d93520-Reviews-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"datetime": "2022-02-21 12:45:42 +00:00",
"title": "Park Central Hotel New York",
"location": "E-mail hotel",
"reviews_count": 7568,
"rating": {
"rating_type": "Max5",
"value": 4,
"votes_count": null,
"rating_max": 5
},
"items_count": 30,
"items": [
{
"type": "tripadvisor_review_search",
"rank_group": 1,
"rank_absolute": 1,
"position": "left",
"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r827846181-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
"rating_type": "Max5",
"value": 5,
"votes_count": null,
"rating_max": 5
},
"date_of_visit": "2022-02-01 00:00:00 +00:00",
"timestamp": "2022-02-13 00:00:00 +00:00",
"title": "NYC 2.0",
"review_text": "Fell in love with Park Central Hotel at our first visit to the city a few years ago for the proximity this hotel provides to central park, museums, incredible eateries nearby and most importantly subway access. The hotel is stunning, amenities, friendly staff, bar and cafe located inside and spacious and clean rooms were memorable. Fast forward, we decided to do a second visit to the city and chose to stay at Park Central. Everything was just as we experienced from last time. This time, we were greeted and welcomed by Elizabeth so was beyond helpful and accommodating due to a minor reservation hiccup. Elizabeth went above and beyond to ensure we enjoyed our stay and even provided me some great shopping tips!",
"review_images": null,
"user_profile": {
"name": "Sonia Fa",
"url": "https://www.tripadvisor.com/Profile/D1732XUsoniaf",
"image_url": null,
"location": null,
"reviews_count": 1
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear D1732XUsoniaf, thank you for providing feedback about your recent stay with us- we truly appreciate the 4/5 rating! We are pleased you enjoyed your stay and hope we can serve as your hosts again! Yours in Service, Erik Palmer Managing Director",
"timestamp": "2022-02-18 00:00:00 +00:00"
}
]
},
{
"type": "tripadvisor_review_search",
"rank_group": 2,
"rank_absolute": 2,
"position": "left",
"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r821309357-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
"rating_type": "Max5",
"value": 5,
"votes_count": null,
"rating_max": 5
},
"date_of_visit": "2021-12-01 00:00:00 +00:00",
"timestamp": "2021-12-01 00:00:00 +00:00",
"title": "All you need for NY..",
"review_text": "Me and my wife have just came back from a 4nt stay at this hotel, the location is superb. You can see both Times Square and Central Park the moment you step out onto the street. Subways on the corner of the hotel and plenty of cafe and bars close by too. As for the rooms they were modern and spotless. Beds were brilliantly comfy too. We had no problems with lifts and anytime reception was busy the gents in the lobby were more than happy to help. It wasn’t extortionate to stay here and I found it great value for money. I’d happily stay here again and would recommend it too.",
"review_images": null,
"user_profile": {
"name": "MatthewT81",
"url": "https://www.tripadvisor.com/Profile/Cynon12",
"image_url": null,
"location": null,
"reviews_count": 3
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Cynon12, we truly appreciate and thank you for selecting Park Central as your hotel of choice during your NYC visit. We are delighted to learn of your recommendation and that you enjoyed your time with us. We look forward to hosting you again! Erik Palmer Managing Director",
"timestamp": "2021-12-08 00:00:00 +00:00"
}
]
},
{
"type": "tripadvisor_review_search",
"rank_group": 3,
"rank_absolute": 3,
"position": "left",
"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r827691203-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
"rating_type": "Max5",
"value": 5,
"votes_count": null,
"rating_max": 5
},
"date_of_visit": "2021-10-01 00:00:00 +00:00",
"timestamp": "2022-02-12 00:00:00 +00:00",
"title": "My boyfriend’s first trip to NYC",
"review_text": "I have been going to NYC for the last 5 years as my getaway location and have stayed at the Park Central 12 out of 15 of those visits. Once I found their beautiful hotel I haven’t stayed anywhere else! The staff is accommodating, the location is prime, and I feel so at home that I knew where to stay when bringing my boyfriend for his first visit to NYC. All subway lines are within walking radius, Central Park and Times Square are too! Carnegie Hall was out our window and the hustle and bustle of the city streets were lively with the window open and quiet as can be with them closed! He was so impressed and felt safe and catered to with the help of housekeeping, especially Monique she was kind and cheery bringing more towels and tidying our room while we explored all day and night! Much thanks to Quimby Hightower for his warm welcome and smile we will be back!!!…",
"review_images": null,
"user_profile": {
"name": "firedupsanclemente",
"url": "https://www.tripadvisor.com/Profile/firedupmama",
"image_url": null,
"location": null,
"reviews_count": 9
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear firedupmama, thank you for providing feedback about your recent stay with us- we truly appreciate the perfect rating! We are pleased you enjoyed your stay and hope we can serve as your hosts again! Yours in Service, Erik Palmer Managing Director",
"timestamp": "2022-02-18 00:00:00 +00:00"
}
]
},
{
"type": "tripadvisor_review_search",
"rank_group": 4,
"rank_absolute": 4,
"position": "left",
"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r827679386-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
"rating_type": "Max5",
"value": 3,
"votes_count": null,
"rating_max": 5
},
"date_of_visit": "2022-02-01 00:00:00 +00:00",
"timestamp": "2022-02-12 00:00:00 +00:00",
"title": "Housekeeping staff",
"review_text": "The hotel was a nice hotel but nothing extraordinary. The temperature in the room couldn’t be controlled and we were uncomfortably warm the entire time. Also, we made several attempts to get the google chrome cast to work and it never worked. Our room was only cleaned once and Marisssa from housekeeping was the most pleasant, lovely staff member that I have encountered on my travels. The Park Central is lucky to have someone like her on staff. She shared with me that she has worked there for 22 years and absolutely loves her job. The world needs more people like Marissa.",
"review_images": null,
"user_profile": {
"name": "Laibeach",
"url": "https://www.tripadvisor.com/Profile/Laibeach",
"image_url": null,
"location": "Chesapeake, Virginia",
"reviews_count": 50
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear Laibeach, Thank you for taking the time to review your stay. We apologize for any inconvenience you experienced regarding your comfort. We will certainly celebrate Marissa's commitment to providing you with a comfortable stay. Best regards, Operations Team",
"timestamp": "2022-02-18 00:00:00 +00:00"
}
]
},
{
"type": "tripadvisor_review_search",
"rank_group": 5,
"rank_absolute": 5,
"position": "left",
"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r827667871-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
"rating_type": "Max5",
"value": 2,
"votes_count": null,
"rating_max": 5
},
"date_of_visit": "2022-02-01 00:00:00 +00:00",
"timestamp": "2022-02-12 00:00:00 +00:00",
"title": "Total Disappointment",
"review_text": "We have just checked in to this hotel for a 4 day stay for a special Birthday. This is my 2nd stay here and I have been very much looking forward to returning! The location is great and it’s nice to relax in the beautiful bar after a day taking in the sites! After checking in last night we were advised by a very very uninterested and unempathetic member of the team that the bar is closed due to ‘covid’, ‘check the website’. I am stunned when the whole of New York has opened back up for business how the bar can be closed due to covid? I assumed the website had an old covid message on as they still have the bar opening hours and happy hours on the website? Having spoken to a member of the management team I later discovered the bar is closed due to it’s staff shortage! To say I am extremely disappointed is probably an understatement, every time we want to meet for a drink on our vacation we now need the hassle of trying to make a reservation and find somewhere outwith the hotel! It’s really disappointing! Doubt we will come back due to the way the hotel have handled the situation! Totally don’t care!…",
"review_images": null,
"user_profile": {
"name": "Stephi2908",
"url": "https://www.tripadvisor.com/Profile/Stephi2908",
"image_url": null,
"location": "Glasgow, United Kingdom",
"reviews_count": 3
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear Stephi2908, Thank you for letting us know about the circumstances surrounding your recent stay. First and foremost we would like to apologize for the inconveniences you experienced during your visit with us. There is absolutely no excuse for the shortcomings you encountered, particularly the delay in service fulfillment. Please know that the quality of the service you encountered is not indicative of the standards and service culture we strive to provide. I can assure you that all your concerns have been addressed with the appropriate members of our team. Regards, Operations Team Park Central New York",
"timestamp": "2022-02-18 00:00:00 +00:00"
}
]
},
{
"type": "tripadvisor_review_search",
"rank_group": 6,
"rank_absolute": 6,
"position": "left",
"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r827467039-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
"rating_type": "Max5",
"value": 3,
"votes_count": null,
"rating_max": 5
},
"date_of_visit": "2022-02-01 00:00:00 +00:00",
"timestamp": "2022-02-10 00:00:00 +00:00",
"title": "Nothing special",
"review_text": "When I arrived very late at night, I was greeted by a very nice staff person. I received my room key and went up. The heat control was broken and it was sultry hot in the room. Maintenance was called but he could not fix it. I was moved to another room, problem solved at 4:00 am. The hotel is just that, an older building, no views to enjoy, no restaurant, just a room.",
"review_images": null,
"user_profile": {
"name": "Alana B",
"url": "https://www.tripadvisor.com/Profile/JARB2010",
"image_url": null,
"location": "Walhalla, South Carolina",
"reviews_count": 5
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear Alana B, Thank you for taking the time to review your stay. We apologize for the defect with your guest room temperature control and the time in which the final resolution commenced. We do hope we are able to welcome you back for a more ideal and seamless stay. Best regards, Operations Team",
"timestamp": "2022-02-18 00:00:00 +00:00"
}
]
},
{
"type": "tripadvisor_review_search",
"rank_group": 7,
"rank_absolute": 7,
"position": "left",
"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r827040395-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
"rating_type": "Max5",
"value": 5,
"votes_count": null,
"rating_max": 5
},
"date_of_visit": "2022-02-01 00:00:00 +00:00",
"timestamp": "2022-02-06 00:00:00 +00:00",
"title": "Front desk review",
"review_text": "The girl in the front desk Ana P, was a gentle, Kindness, helpful and a wonderful front desk lady, she helped me with all the information I need with a smile and patient. When we arrive with the reservation, she was happy and friendly with us. I love that girl",
"review_images": null,
"user_profile": {
"name": "Yeilin H",
"url": "https://www.tripadvisor.com/Profile/yeilinh2021",
"image_url": null,
"location": null,
"reviews_count": 2
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear yeilinh2021, thank you for providing feedback about your recent stay with us- we truly appreciate the perfect rating! We are pleased you enjoyed your stay and hope we can serve as your hosts again! Yours in Service, Erik Palmer Managing Director",
"timestamp": "2022-02-18 00:00:00 +00:00"
}
]
},
{
"type": "tripadvisor_review_search",
"rank_group": 8,
"rank_absolute": 8,
"position": "left",
"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r826160056-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
"rating_type": "Max5",
"value": 5,
"votes_count": null,
"rating_max": 5
},
"date_of_visit": "2022-01-01 00:00:00 +00:00",
"timestamp": "2022-01-01 00:00:00 +00:00",
"title": "Ana P. - Registration",
"review_text": "Ana P. was such a wonderful help during my registration! I requested to be put in a room close to my sons (who had checked in the previous day). She went above and beyond to put me on the same floor. Her attitude was professional, courteous, and accommodating. Franco, the heating engineer, was very professional and accommodating as well.",
"review_images": null,
"user_profile": {
"name": "Keisha B",
"url": "https://www.tripadvisor.com/Profile/Keisha1373",
"image_url": null,
"location": null,
"reviews_count": 4
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear Keisha1373, thank you for providing feedback about your recent stay with us- we truly appreciate the 5/5 rating! We are pleased you enjoyed your stay and hope we can serve as your hosts again! Yours in Service, Park Central Operations Team",
"timestamp": "2022-02-18 00:00:00 +00:00"
}
]
},
{
"type": "tripadvisor_review_search",
"rank_group": 9,
"rank_absolute": 9,
"position": "left",
"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r825955583-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
"rating_type": "Max5",
"value": 3,
"votes_count": null,
"rating_max": 5
},
"date_of_visit": "2022-01-01 00:00:00 +00:00",
"timestamp": "2022-01-01 00:00:00 +00:00",
"title": "Just another OK Hotel in the big apple",
"review_text": "Hotel is nice, but the Lady who checked us in was somewhat rude, housekeeping never brought us more hair conditioner and only cleaned our room once. Mattresses were too soft to get a good night rest and overall condition of the “Deluxe” room as a little short in maintenance.",
"review_images": null,
"user_profile": {
"name": "Guzman2020",
"url": "https://www.tripadvisor.com/Profile/Guzman2020",
"image_url": null,
"location": "Guadalajara, Mexico",
"reviews_count": 2
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear Guzman2020, Thank you for letting us know about the circumstances surrounding your recent stay. First and foremost we would like to apologize for the inconveniences you experienced during your visit with us. There is absolutely no excuse for the shortcomings you encountered, particularly the delay in service fulfillment. Please know that the quality of the service you encountered is not indicative of our standards and service culture we strive to provide. I can assure you that all your concerns have been addressed with the appropriate members of our team. Regards, Operations Team Park Central New York",
"timestamp": "2022-02-18 00:00:00 +00:00"
}
]
},
{
"type": "tripadvisor_review_search",
"rank_group": 10,
"rank_absolute": 10,
"position": "left",
"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r825508933-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
"rating_type": "Max5",
"value": 5,
"votes_count": null,
"rating_max": 5
},
"date_of_visit": "2022-01-01 00:00:00 +00:00",
"timestamp": "2022-01-01 00:00:00 +00:00",
"title": "Great Location Very Nice Hotel",
"review_text": "We highly recommend Park Central Hotel the rooms were clean and comfortable and the location is the best in New York. there is a deli across the street that is great fro breakfast and gives toe New York local experience.",
"review_images": null,
"user_profile": {
"name": "Trip279242",
"url": "https://www.tripadvisor.com/Profile/Trip279242",
"image_url": null,
"location": null,
"reviews_count": 2
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear Trip279242, thank you for providing feedback about your recent stay with us- we truly appreciate the 5/5 rating! We are pleased you enjoyed your stay and hope we can serve as your hosts again! Yours in Service, Park Central Operations Team",
"timestamp": "2022-02-18 00:00:00 +00:00"
}
]
},
{
"type": "tripadvisor_review_search",
"rank_group": 11,
"rank_absolute": 11,
"position": "left",
"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r825207800-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
"rating_type": "Max5",
"value": 5,
"votes_count": null,
"rating_max": 5
},
"date_of_visit": "2022-01-01 00:00:00 +00:00",
"timestamp": "2022-01-01 00:00:00 +00:00",
"title": "Park Central was amazing",
"review_text": "Erik Linda Quinby Sokha and staff were amazing as always From the bellman to front deck to management and house keeping we’re all exceptionally great The staff is very consistent knowledgeable and respectful",
"review_images": null,
"user_profile": {
"name": "RC N",
"url": "https://www.tripadvisor.com/Profile/rcn2018",
"image_url": null,
"location": "New York City, New York",
"reviews_count": 21
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear RC N, thank you for providing feedback about your recent stay with us- we truly appreciate the 5/5 rating! We are pleased you enjoyed your stay and look forward to your continued patronage. Yours in Service, Park Central Operations Team",
"timestamp": "2022-02-18 00:00:00 +00:00"
}
]
},
{
"type": "tripadvisor_review_search",
"rank_group": 12,
"rank_absolute": 12,
"position": "left",
"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r825132623-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
"rating_type": "Max5",
"value": 5,
"votes_count": null,
"rating_max": 5
},
"date_of_visit": "2022-01-01 00:00:00 +00:00",
"timestamp": "2022-01-01 00:00:00 +00:00",
"title": "Amazing Hotel",
"review_text": "We stayed at the park central for 1 week in January, we can’t fault the hotel, our room was spacious, very clean and the bed was so comfortable. We found all staff to be helpful and polite, cleaner kept the room spotless, good Aircon and a safe in the room, we requested a fridge which was in the room when we arrived. The hotel is very close to Central Park and few minutes walk from Times Square and broadway. There is a subway just outside. Although the bar was still closed due to covid we could still use it to sit in and relax which was very comfortable. They have secure storage for your cases when you check out if you have a while to wait before going to airport. We loved our stay and already looking to return later in year.",
"review_images": null,
"user_profile": {
"name": "Smcd31",
"url": "https://www.tripadvisor.com/Profile/Smcd31",
"image_url": null,
"location": "Blyth, United Kingdom",
"reviews_count": 70
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear Smcd31, thank you for providing feedback about your recent stay with us- we truly appreciate the 5/5 rating! We are pleased you enjoyed your stay and hope we can serve as your hosts again! Yours in Service, Park Central Operations Team",
"timestamp": "2022-02-18 00:00:00 +00:00"
}
]
},
{
"type": "tripadvisor_review_search",
"rank_group": 13,
"rank_absolute": 13,
"position": "left",
"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r824813394-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
"rating_type": "Max5",
"value": 2,
"votes_count": null,
"rating_max": 5
},
"date_of_visit": "2022-01-01 00:00:00 +00:00",
"timestamp": "2022-01-01 00:00:00 +00:00",
"title": "Chelle",
"review_text": "Stayed the this hotel last week. On check in was asked for a $300 deposit told for charges that I may get, not explained. Was given a room key. Got to the room and other guests were staying in there. Told reception they were surprised that it was occupied. Got another room. Room was pleasant and clean. No yea/coffee facilities. Bar and restaurant were permanently closed to guest but open for air staff that stayed there. On checking out I got presented with a bill for $130 asked what that was for they said taxes and facilities I used????? There are no facilities I could use. I chose to use the hotel transport back to airport as previous experience it’s a nice comfortable and relaxed drive to the end of a holiday. This was anything but. I feared for my life the way he drove. Not…",
"review_images": null,
"user_profile": {
"name": "Michelle R",
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"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear 15079XSmicheller, Thank you for your rating and review. I would like to apologize for any miscommunication regarding any fees and taxes. We do work to remain transparent and abide well within all laws, by advising of these on our website and all third-party sites throughout the booking process and upon arrival. We apologize for any inconvenience this issue may have caused. Please connect with us offline should you wish to share further details. Best regards, Operations Team",
"timestamp": "2022-01-24 00:00:00 +00:00"
}
]
},
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"date_of_visit": "2022-01-01 00:00:00 +00:00",
"timestamp": "2022-01-01 00:00:00 +00:00",
"title": "Perfect hotel in Manhattan",
"review_text": "Me and my family spent the beginning of the 2022 in this hotel. For visiting Manhattan It Is perfect. Cleanliness of the room. Kindness of the people working in the hotel Everything perfect Highly recommended",
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"user_profile": {
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"location": "Como, Italy",
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{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "albecomo71, we thank you for highlighting the friendliness of our team. We hope you have an opportunity to visit us again soon! Yours in Service, Erik Palmer Managing Director",
"timestamp": "2022-01-24 00:00:00 +00:00"
}
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"date_of_visit": "2021-12-01 00:00:00 +00:00",
"timestamp": "2022-01-01 00:00:00 +00:00",
"title": "Unknown charges",
"review_text": "Stayed for a week first week of December, on check in was told we had room upgrade great and receptionist said it was all paid for including taxes booked through British airways holidays room was very nice clean and spacious, lifts no problems and location is great for Central park and time Square. However bar and restaurant shut really just paying for a room no other facilities. I would of awarded 4/5 but along with other reviews went to check out no one else there but told put key in box. We were told on check in fully paid for including taxes and now a bill for $200 which we have no idea what it's for and hotel doesn't answer emails. A email with a bill should be standard. Pretty appalling for a 4 star hotel. Would avoid until they adopt a transparent billing policy and…",
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"user_profile": {
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"location": "Cardiff, United Kingdom",
"reviews_count": 91
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"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear Steve L, Thank you for your rating and review. I would like to apologize for any miscommunication regarding any fees and taxes. We do work to remain transparent and abide well within all laws, by advising of these on our website and all third-party sites throughout the booking process and upon arrival. We apologize for any inconvenience this issue may have caused. Please connect with us offline should you wish to share further details. Best regards, Operations Team",
"timestamp": "2022-01-24 00:00:00 +00:00"
}
]
},
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"date_of_visit": "2021-12-01 00:00:00 +00:00",
"timestamp": "2022-01-01 00:00:00 +00:00",
"title": "Great location...very poor service.",
"review_text": "The location of the Park Central Hotel is ideal for vacationing with your family. Very convenient to the subway and other amenities in the city. The employees are generally rude and there is no coffee available in the hotel except to purchase. One would think if the hotel did not have the staff to service the coffee makers (at least that is what I was told), then they would place a large carafe in the lobby for guests. I was put on the \"waiting list\" for a coffee machine and never received an update. When you are paying an extravagant resort fee then you would think there would be other amenities besides getting your room cleaned (which did not happen every day due to staffing), access to Wifi and the fitness center. There are extremely long waits for elevators and you…",
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"user_profile": {
"name": "Brad G",
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"location": "New Orleans, Louisiana",
"reviews_count": 2
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear Brad G, Thank you for letting us know about the circumstances surrounding your recent stay. First and foremost we would like to apologize for the inconveniences you experienced during your visit with us. There is absolutely no excuse for the shortcomings you encountered, particularly the delay in service fulfillment. Please know that the quality of the service you encountered is not indicative of our standards and service culture we strive to provide. I can assure you that all your concerns have been addressed with the appropriate members of our team. Regards, Operations Team Park Central New York",
"timestamp": "2022-01-24 00:00:00 +00:00"
}
]
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"date_of_visit": "2021-11-01 00:00:00 +00:00",
"timestamp": "2022-01-01 00:00:00 +00:00",
"title": "Really disappointed",
"review_text": "All in all we have had a bad experience with BA and our hotel. We won't be flying with BA or using this hotel again. Our flight out was delayed by two hours, then when we finally boarded the plane there's a further 25min delay because the bus wirh the final group of passengers was stuck on the run way. Our experience of hotel was OK, due to COVID usual amenities were not in place and there were constant queues for two elevators which were supposed to accommodate the whole hotel (it's a big hotel). Then we go home. We decided to take the hotel car, we were given the price but the driver 'kindly' inflated that figure by 30% and then asked for a tip. We let it go because we figured he needed the money more than us (COVID) and we still had a nice time. We then get on the…",
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"reviews_count": 6
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"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear Climber575046, It's unfortunate your time with us was less than seamless. A member of our team would like to discuss your experience further. Please email our team directly at: customerrelations@parkcentralny.com. Park Central Operations Team",
"timestamp": "2022-01-24 00:00:00 +00:00"
}
]
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"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r823614196-Park_Central_Hotel_New_York-New_York_City_New_York.html",
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"date_of_visit": "2021-12-01 00:00:00 +00:00",
"timestamp": "2022-01-01 00:00:00 +00:00",
"title": "Christmas",
"review_text": "We 1st visited this hotel in 2007 and it was fabulous so decided to go back for Christmas 2021. What a major disappointment...would NEVER go back again. Problems started at check in...the queue was basically out the door with one member of staff on reception. Was given a standard room instead of a deluxe which is what we paid for...when i mentioned this at check in was told that the room we had been given was the only 1 left....😡😡😡 told reception that i wanted a refund for the difference...still waiting. Got to room opened door and saw a hoodie/jacket lying on the floor clearly left from previous guest. Tried phoning reception but that was a waste of time as no answer. Expected room to be spotless especially during covid times but clearly not. Our room window looked right…",
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"user_profile": {
"name": "MandyMilne0704",
"url": "https://www.tripadvisor.com/Profile/MandyMilne0704",
"image_url": null,
"location": "Edinburgh, United Kingdom",
"reviews_count": 7
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "DearMandyMilne0704, It's unfortunate your time with us was less than seamless. A member of our team would like to discuss your experience further. Please email our team directly at: customerrelations@parkcentralny.com. Park Central Operations Team",
"timestamp": "2022-01-24 00:00:00 +00:00"
}
]
},
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"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r823543801-Park_Central_Hotel_New_York-New_York_City_New_York.html",
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"date_of_visit": "2021-12-01 00:00:00 +00:00",
"timestamp": "2021-12-01 00:00:00 +00:00",
"title": "Great location, nice room but...",
"review_text": "I would like to give this hotel a 4 or 5 star rating. It has a great location (right across from Carnegie Hall and 3 blocks to Central Park), the rooms are nice, but after a one-week stay over Christmas 2021 I am still unable to get a bill or accounting of my stay (we were unable to check out at the front desk because of a time crunch caused by the hotel not honoring an accepted request for a late checkout). My credit card has been charged for more than I think it should be but phone calls and emails to the hotel's billing department go unanswered. I was also not impressed with the public facilities - not many amenities and the main lobby is often taken over by Turkish Airlines and others. On the other hand, the low price (including a $35/day \"facilities\" fee) makes it a good…",
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"location": "San Diego, California",
"reviews_count": 47
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear SailSD, Thank you for letting us know about the circumstances surrounding your recent stay. First and foremost we would like to apologize for the inconveniences you experienced during your visit with us. There is absolutely no excuse for the shortcomings you encountered, particularly the delay in service fulfillment. Please know that the quality of the service you encountered is not indicative of our standards and service culture we strive to provide. I can assure you that all your concerns have been addressed with the appropriate members of our team. Regards, Operations Team Park Central New York",
"timestamp": "2022-01-24 00:00:00 +00:00"
}
]
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"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r823465002-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
"rating_type": "Max5",
"value": 4,
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"date_of_visit": "2021-12-01 00:00:00 +00:00",
"timestamp": "2021-12-01 00:00:00 +00:00",
"title": "Christmas in New York",
"review_text": "We checked in on 24th December. I showed receptionist pre-paid hotel voucher but to my surprise on check out I was charged again for room and parking on top of room tax. Very helpful member of the team resolved this matter for me. So I would suggest checking your bill on the TV before you check out. We nearly ended up with a $1600 bill. Location of hotel was perfect for getting around, right next to Central Park and hop skip and jump away from Times Square, We had a kingsize room - comfortable bed and pillows but room decor and furniture need a bit of TLC. On the plus side we had a fridge. Was advised a few weeks ago bar was open but on arrival it was closed. We were allowed to bring in our own food and drink.* The small coffee shop in hotel was only open from 6am - 1pm.…",
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"location": "Llantrisant, United Kingdom",
"reviews_count": 158
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{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear 553RB, thank you for providing feedback about your recent stay with us- we truly appreciate the 4/5 rating! We appreciate and value all of our guest's feedback as it is an excellent tool to continually assess and improve our processes to afford a better experience for our future guests. Thank you for highlighting the friendliness of our team. We hope you have an opportunity to visit us again soon! Yours in Service, Erik Palmer Managing Director",
"timestamp": "2022-01-24 00:00:00 +00:00"
}
]
},
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"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r823462830-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
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"date_of_visit": "2021-12-01 00:00:00 +00:00",
"timestamp": "2021-12-01 00:00:00 +00:00",
"title": "Great location and hotel",
"review_text": "We had great service at this hotel and they were very understanding when we had to leave early due to our child being sick. They offered a full refund. The location is very central with many restaurants nearby and attractions within walking distance",
"review_images": null,
"user_profile": {
"name": "AimeeH4543923",
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{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear AimeeH4543923, thank you for providing feedback about your recent stay with us- we truly appreciate the 5/5 rating! We are pleased you enjoyed your stay and hope we can serve as your hosts again! Yours in Service, Park Central Operations Team",
"timestamp": "2022-02-18 00:00:00 +00:00"
}
]
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"date_of_visit": "2021-12-01 00:00:00 +00:00",
"timestamp": "2021-12-01 00:00:00 +00:00",
"title": "Location",
"review_text": "Room was very nice, modern, clean. Got a room with a view of 7th Ave. The hotel has a great location! It is close to Central Park and Columbus Circle, and has two subway stations nearby. On the downside, the snack bar near the lobby was never open. Also, the room does not have a fridge (although I knew that when I made the reservation).",
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"location": "Toa Alta, Puerto Rico",
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{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "kay_sm03, thank you for providing feedback about your recent stay with us- we truly appreciate the 4/5 rating! We appreciate and value all of our guest's feedback as it is an excellent tool to continually assess and improve our processes to afford a better experience for our future guests. We hope you have an opportunity to visit us again soon! Yours in Service, Erik Palmer Managing Director",
"timestamp": "2022-01-24 00:00:00 +00:00"
}
]
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"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r823348401-Park_Central_Hotel_New_York-New_York_City_New_York.html",
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"date_of_visit": "2021-12-01 00:00:00 +00:00",
"timestamp": "2021-12-01 00:00:00 +00:00",
"title": "BEWARE ADDITIONAL CHARGES ON YOUR CREDIT CARD. OVER $1000 TAKEN FROM US WITHOUT EXPLANATION.",
"review_text": "One positive is that the hotel is in a great location. Nothing else positive to say I’m afraid. The hotel is tired and the rooms are small and cramped. Reception staff are rude and ignorant. Don’t even look up when speaking to you. Gave us no information on check-in about hotel facilities, most of which were closed due to covid. Wifi very poor, intermittent and barely worked. Spoke to reception about this and was told (in a bored and annoyed tone) that there was nothing they could do and everyone had been complaining about wifi lately! Worst of all BEWARE ADDITIONAL CHARGES AND MAKE SURE YOU CHECK OUT AT THE DESK. I waited in line for a long time. Finally got to the front of the queue and was told to just put the key in the checkout box as nothing was outstanding on the…",
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"user_profile": {
"name": "JasonW",
"url": "https://www.tripadvisor.com/Profile/BlithburySloth",
"image_url": null,
"location": "Whitley Bay, United Kingdom",
"reviews_count": 113
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear BlithburySloth, Thank you for your rating and review. I would like to apologize for any miscommunication regarding any fees and taxes. We do work to remain transparent and abide well within all laws, by advising of these on our website and all third-party sites throughout the booking process and upon arrival. We apologize for any inconvenience this issue may have caused. Please connect with us offline should you wish to share further details. Best regards, Operations Team",
"timestamp": "2022-01-24 00:00:00 +00:00"
}
]
},
{
"type": "tripadvisor_review_search",
"rank_group": 24,
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"position": "left",
"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r823241990-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
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"value": 5,
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"date_of_visit": "2021-12-01 00:00:00 +00:00",
"timestamp": "2021-12-01 00:00:00 +00:00",
"title": "Great hotel and location!",
"review_text": "The Park Central Hotel was a cute hotel located in a great location. The subway entrance was right on the corner and it was an easy walk to Times Square, Central Park, and Radio City Music Hall. We will definitely consider staying here again if we ever come back to New York City!",
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"user_profile": {
"name": "jrestrada22",
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"image_url": null,
"location": "Pearland, Texas",
"reviews_count": 1
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear jrestrada22, thank you for providing feedback about your recent stay with us- we truly appreciate the 5/5 rating! We are pleased you enjoyed your stay and hope we can serve as your hosts again! Yours in Service, Park Central Operations Team",
"timestamp": "2022-02-18 00:00:00 +00:00"
}
]
},
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"rank_group": 25,
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"position": "left",
"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r823089616-Park_Central_Hotel_New_York-New_York_City_New_York.html",
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"date_of_visit": "2021-12-01 00:00:00 +00:00",
"timestamp": "2021-12-01 00:00:00 +00:00",
"title": "Nice location",
"review_text": "Nice location close to central park. Room was clean and nice size. No minibar and ice machine on floor 10 and down on 9 didn’t work. Found one later on 11th floor that worked. No bar or similair in the hotel (small cofee shop open 6-11 only thing available. Bellboys very helpful and great.",
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"user_profile": {
"name": "Lars Beck",
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"image_url": null,
"location": "Stockholm, Sweden",
"reviews_count": 244
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"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear Lars, thank you for providing feedback about your recent stay with us- we truly appreciate the 4/5 rating! We appreciate and value all of our guest's feedback as it is an excellent tool to continually assess and improve our processes to afford a better experience for our future guests. We hope you have an opportunity to visit us again soon! Yours in Service, Erik Palmer Managing Director",
"timestamp": "2022-01-24 00:00:00 +00:00"
}
]
},
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"rank_group": 26,
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"position": "left",
"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r822990407-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
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"value": 4,
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"date_of_visit": "2021-12-01 00:00:00 +00:00",
"timestamp": "2021-12-01 00:00:00 +00:00",
"title": "A great location with few perks!",
"review_text": "Our previous three visits to the Park Central Hotel were more pleasant. The elevators to our rooms on this visit were slow or broken causing timely delays. No restaurant or bar is also a huge negative point. When visiting a metropolitan area we often enjoy a late snack and drink before turning in. We had to leave the hotel to that on this trip.",
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"location": "New York City, New York",
"reviews_count": 19
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Hello Dwight09, thank you for providing feedback about your recent stay with us- we truly appreciate the 4/5 rating! We appreciate and value all of our guest's feedback as it is an excellent tool to continually assess and improve our processes to afford a better experience for our future guests. We hope we can host you again! Yours in Service, Erik Palmer Managing Director",
"timestamp": "2022-01-24 00:00:00 +00:00"
}
]
},
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"rank_group": 27,
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"position": "left",
"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r822940612-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
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"value": 1,
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"date_of_visit": "2021-12-01 00:00:00 +00:00",
"timestamp": "2021-12-01 00:00:00 +00:00",
"title": "Disgusting",
"review_text": "Terrible service! Disgusting rooms! Rude man at the front desk! Disgusting moldy bathrooms. Carpets have so many stains and strong smell coming off it that you will get fungus on your foot if you walk barefoot. Bed is unbelievably uncomfortable. Better off at a 2 star hotel. Thermostat is on all night, extremely hot and frustrating and you’ll be sweating in winter! The solution for the heater was we were asked to keep the windows open. Windows open you can’t sleep because of all the noise outside. It’s the city obviously! Please take your money elsewhere",
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"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear h0verw, It's unfortunate your time with us was less than seamless. A member of our team would like to discuss your experience further. Please email our team directly at: customerrelations@parkcentralny.com. Park Central Operations Team",
"timestamp": "2022-01-24 00:00:00 +00:00"
}
]
},
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"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r822903656-Park_Central_Hotel_New_York-New_York_City_New_York.html",
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"date_of_visit": "2021-12-01 00:00:00 +00:00",
"timestamp": "2021-12-01 00:00:00 +00:00",
"title": "Terrible Customer Relations",
"review_text": "Stayed here about 3 weeks ago. Had a pre paid hotel voucher through a package deal with British Airways. On arriving home our credit card showed an amount for £975 charged by the hotel for our 3 night stay, contacted the hotel several times now to ask them to refund this money. They dont event bother to reply, very disappointing customer service. Im now having to go down the credit card company route for them to get my money back. Wouldnt stay again at this hotel on the strength of this.",
"review_images": null,
"user_profile": {
"name": "Pam L",
"url": "https://www.tripadvisor.com/Profile/PamL257",
"image_url": null,
"location": "Edinburgh, United Kingdom",
"reviews_count": 72
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear PamL, It's unfortunate your time with us was less than seamless. A member of our team would like to discuss your experience further. Please email our team directly at: customerrelations@parkcentralny.com. Park Central Operations Team",
"timestamp": "2022-01-24 00:00:00 +00:00"
}
]
},
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"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r822879975-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
"rating_type": "Max5",
"value": 5,
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},
"date_of_visit": "2021-12-01 00:00:00 +00:00",
"timestamp": "2021-12-01 00:00:00 +00:00",
"title": "Magical Christmas in NYC!",
"review_text": "My two adult daughters and I just returned from 4 fabulous nights in NYC. We had the pleasure of staying at the Park Central Hotel. It was truly marvelous! The location was amazing. The rooms clean and comfy. The GM, Eric, went the special mile to help take care of the little important details. His staff was very helpful and always had a smile on their faces! Will be coming back soon!!!!",
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"user_profile": {
"name": "HappyFamily1992",
"url": "https://www.tripadvisor.com/Profile/HappyFamily1992",
"image_url": null,
"location": "Loganville, Georgia",
"reviews_count": 1
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear HappyFamily1992, thank you for providing feedback about your recent stay with us- we truly appreciate the 5/5 rating! We are pleased you enjoyed your stay and hope we can serve as your hosts again! Yours in Service, Park Central Operations Team",
"timestamp": "2022-02-18 00:00:00 +00:00"
}
]
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{
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"rank_group": 30,
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"position": "left",
"url": "https://www.tripadvisor.com/ShowUserReviews-g60763-d93520-r822773609-Park_Central_Hotel_New_York-New_York_City_New_York.html",
"rating": {
"rating_type": "Max5",
"value": 1,
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"date_of_visit": "2021-12-01 00:00:00 +00:00",
"timestamp": "2021-12-01 00:00:00 +00:00",
"title": "Disappointed!!!",
"review_text": "After the past 2 years we finally set off for my sons 21st birthday a trip to NYC. Upon arrival lobby was stunning however once past the entrance and in the bedroom it was absolutely disgusting filty dirty. Wallpaper falling off. Bits missing from the walls. Carpet that was that dirty you wiped your feet leaving instead of entering. Safe not working. Rips at bottom of bed. Lights a joke could not see properly (probably done on purpose to hide the state of the place). Not even a bottle of water available or fridge, tea coffee. Ridiculous. Resturants closed bar closed shop open randomly. Not advised of this before arriving. When asked staff just shrugged. The bar area and hall was open for private function so can't say due to covid. All other hotels Resturants were open and bars.…",
"review_images": null,
"user_profile": {
"name": "Jo W",
"url": "https://www.tripadvisor.com/Profile/jowJ3466LZ",
"image_url": null,
"location": null,
"reviews_count": 1
},
"responses": [
{
"title": "Response from Erik Palmer, Owner at Park Central Hotel New York",
"text": "Dear jowJ3466LZ, It's unfortunate your time with us was less than seamless. A member of our team would like to discuss your experience further. Please email our team directly at: customerrelations@parkcentralny.com. Park Central Operations Team",
"timestamp": "2022-01-24 00:00:00 +00:00"
}
]
}
]
}
]
}
]
}