FAQ

Most common questions and answers can be found here

Your questions answered

Do I need to sign a contract?

Working with us, you don’t have to sign any contracts and be bound by any conditions. We provide services based on the pay-as-you-go pricing model, so you won’t even have to pay fees or subscribe to plans. Just add funds to your account and use them for obtaining the data. The balance has no expiry date. 

 

Do you provide a trial period?

Yes, we do. In fact, we offer an unlimited trial period. After signing up, you’ll get access to the free Sandbox feature and receive the free trial $1 credit on your balance, which you can use to test our service.

What is the minimum payment commitment?

The minimum payment commitment is only $50. You can top up the balance by any amount above the minimum. Also, note that you can get more funds to your account when you increase the payment amount. You can find more details here.

Will my current account balance disappear at the end of the month?

No, funds on your account won’t disappear. They will remain on your balance until you use them. 

How do I add funds to my account?

Log in to your account  and hit the ‘Add Funds’ button. You will then be redirected to our payment gateway, where you can choose the payment method. Currently, we accept PayPal and Amazon Pay, as well as Credit/Debit cards and bank wire transfers. Feel free to contact our 24/7 support team if you want to use the alternate payment method, such as WebMoney, Alipay, Giropay, etc.

How do I pay for using DataForSEO?

We provide services based on the pay-as-you-go pricing model, so you won’t even have to pay fees or subscribe to plans. Just add funds to your account and use them for obtaining the data. The balance has no expiry date. Currently, we accept PayPal and Amazon Pay, as well as Credit/Debit cards and bank wire transfers. Feel free to contact our 24/7 support team if you want to use the alternate payment method, such as WebMoney, Alipay, Giropay, etc.

There is also an opportunity to set an auto-recharge option by specifying the minimal credits threshold.

How to set an auto-recharge for my account?

To set the Auto-Recharge option:

  • 1. Click Add Funds in your DataforSEO account.
  • 2. Specify the payment amount for auto-recharge.
  • 3. Click Auto-recharge.
  • 4. Specify the credits threshold.

The system will automatically recharge your balance for the specified amount of credits when it hits the threshold you indicated.

What payment methods do you accept? Will I get an invoice?

We use FastSpring as our payment gateway. Currently, we accept PayPal and Amazon Pay, as well as Credit/Debit cards for the purchases less than $5000. For $5000+ we can accept Wire Transfer or ACH. Please contact our 24/7 support team us if you need to use this type of payment. And, of course, we provide an invoice for every transaction.

Do you provide the integration support?

Yes, we do. We will assist you during the integration process. Our developers and support team will help you via Skype/Slack or email.

Do you provide customer support ?

We provide a 24/7 live chat support to all DataForSEO customers, both paid and trial. 

How reliable is your system?

We take great pride in the architecture of our solutions. In fact, 99.95% uptime makes our system one of the most reliable in the industry.

Do you offer a sandbox?
Yes, we do offer a sandbox for testing our services and configuring your systems to work with our data. After signing up, you’ll get access to the free Sandbox feature and receive the free trial $1 credit on your balance, which you can use to test our service.
Note that API responses in the sandbox are automatically generated samples and thus don’t reflect the content of API requests.
Can I send a feature request?

We are always eager to get your feedback and suggestions.  Feel free to reach out to us if there’s anything we can do for you.

What countries and locations does SERP API support?

We use Google Geographical Targeting for defining locations. In other words, SERP API supports all locations supported by Google. Besides, we provide SERP results data based on GPS coordinates.

Check our docs to find out more about location supported in SERP API and other products of DataForSEO.

Do you adjust your algorithm to all the changes that the search engines introduce?

Yes, we do. We update our algorithms in line with any changes that Google and other search engines introduce. 

Where can I find the task ID?

In order to find the task ID, you will need to log in to our system and go to the API usage tab. Task IDs can be found in the Detailed Information section.

Can I use your API services for getting monthly segmented search volumes?

Yes, you can. Our Keyword Data API allows you to fetch the search volume data for the previous month and search volume trend for the previous year in a monthly breakdown.

Do you provide keyword suggestions?

Yes, we do. There are ‘Keywords for Keywords’ and ‘Keywords for Domain’ options.
The former suggests keywords for specified keywords. And the latter selects keywords for a specified domain. In addition, the suggestions go complete with the search volume data of the previous month and search volume trend for the previous year in a monthly breakdown.

Should something go wrong with a task?

We charge your balance only when you get a result. In case something goes wrong and you don’t receive the task result you won’t be charged for that.

Is data you provide real-time?

Yes, it is. What happens is you make an API call and our server checks and reports the result back. In other words, data is delivered in real-time for a specified search engine, language, and location.

How reliable and trustworthy are your APIs?

We have been using our scraping technologies for more than six years in our projects. As a separate service, we have been providing the APIs for over two years. You can check out our service’s performance and functionality using free trial credits and DataForSEO sandbox. 

How long does it take to complete a task?

It depends on task priority and overall system load. Usually, it takes a short time. However, it might be longer in the span of 1 a.m. to 6 a.m. GMT.

Regarding the task priority, there are two options. You can set high or leave normal execution priority (set by default) for a task. For more information, for instace, for Rank Tracker API feel free to refer to

Priorities & Avg. results delivery time section on this page

Do you have limitations on the number of concurrent calls I can make to your APIs?

Yes, we do. There is the of 2000 calls per minute. However, our system is flexible, and it is possible to increase the number upon your request.

How long for do you keep the task results after their completion?

The task results are kept for 30 days. You can retrieve it from our system using the task ID.

Additionally, in case you have already retrieved results, you can get them again repeatedly within 30 days without restrictions.

What search engines does SERP API support?

SERP API supports Google, Bing, Yahoo and Yandex, etc. In addition to standard SERPs, we also provide data for Google Images, Google News, Google Maps, and Bing Local Pack.

How can I request a tax refund or a VAT refund?

VAT can be refunded within 30 days of a charge when a valid VAT ID is provided and the order is paid with credit/debit card or PayPal. Please contact info@dataforseo.com to request the tax refund.

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