Terms of service
The following terms and conditions govern all use of the DataForSEO OU, company №14502291, registered in Republic of Estonia (further – DataForSEO) website and all content, services and products available at or through the website. The Website is owned and operated by DataForSEO.com. The Website is offered subject to Your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, DataForSEO’s Privacy Policy) and procedures that may be published from time to time on this Site by DataForSEO. These Terms incorporate the DataForSEO Data Processing Agreement (“DPA”), when the GDPR applies to your use of the Services and your processing of Service Data. The DPA sets out how we will process personal data on your behalf in connection with the Services provided to you under these Terms.
By accepting these Terms, or by accessing or using the Service or Site, You represent and acknowledge that You have read, understood, and agree to be bound by these Terms, and that the information You provide in registering to the Service is accurate, complete, and is Yours or within Your right to use. If You are entering into these Terms on behalf of a company or another legal entity, You represent that You have the authority to bind such entity and its affiliates to these Terms, in which case the terms “You,” “Your” or related capitalized terms herein shall refer to such entity and its affiliates. If You do not have such authority, or if You do not agree with these Terms, You must not accept these Terms and may not use the Service.
1. DESCRIPTION OF SERVICE
1.1 – The “Service” includes (a) the Site, (b) the on-demand DataForSEO SEO platform, tools and DataForSEO API, and (c) the other services provided to You through the Site based on the plan purchased, including all software, data, text, images, sounds, videos, and other content made available through the Site, or developed via the DataForSEO API (collectively, “Content”). Any new features added to or augmenting the Service are also subject to these Terms.
1.2 – The Service may also include basic or expanded support based on the Service plan purchased. DataForSEO does its very best to make the Service available as detailed in the applicable Service plan, except for: (a) planned downtime (of which You will be notified in advance), or (b) any unavailability caused by circumstances beyond Our reasonable control, such as, but not limited to, acts of God, acts of government, acts of terror or civil unrest, or technical failures beyond Our control.
2. DATA PRIVACY AND SECURITY
2.1 In providing You the Service We shall maintain appropriate administrative, physical and technical safeguards to protect the security, confidentiality and integrity of Your data and the personal data of Your end-users. These safeguards include encryption of Your data in transmission (using SSL or similar technologies), except for certain external third party integrations that do not support encryption, which You may link to the Service at Your choice.
3. BILLING, PLAN MODIFICATIONS AND PAYMENTS
3.1 – General. The Service is made available on a pay-as-you-go and/or on-demand subscription basis and is charged at the start of Your elected subscription term (generally monthly or semi-annually).
3.2 – Auto renew. Your subscription will renew automatically based on Your plan’s renewal cycle. The Service provides an interface for the account owner to change credit card or other payment information. The account owner will receive a receipt upon each payment received, or they may obtain a receipt from within the application to be able to track the status of Your subscription. All subscriptions will automatically renew at the end of Your subscription period until canceled by You. You will not receive further notice of auto-renewal.
3.3 – Upgrading. If You choose to upgrade Your plan or number of agents during Your elected subscription period, any incremental cost will be prorated over the remaining term of the subscription period and charged to Your account. Subsequently, You will be charged the adjusted rate on Your next billing cycle. If You are on a monthly billing cycle, You will not see a prorated charge or credit in the current month, but Your new billing rate will be reflected on Your next monthly bill. Regardless of Your billing cycle, there are no refunds or credits for partial months of service, plan downgrades, or refunds for unused time if You close Your account before the end of Your subscription period. No exceptions will be made in order to treat everyone equally and keep our administrative costs low for the ultimate benefit of our customer base. Downgrading Your plan level may cause the loss of content, features, or capacity of Your account and DataForSEO does not accept any liability for such loss. DataForSEO reserves the right to contact You about special pricing if You maintain an exceptionally high number of end-users, an unusually high monthly ticket ratio per agent, an unusually high level of open tickets or other excessive stress on the service.
3.4 – Billing. DataForSEO uses a third-party intermediary to manage the processing of payments and this intermediary is not permitted to store, retain, or use Your billing information except to process Your payment information for DataForSEO. For more information about our billing practices and Your personal information please visit our Privacy Policy.
3.5 – Payment method. DataForSEO bills You through a secure online account for use of the service. We have an SSL certificate that prohibits Your sensitive payment information from being intercepted. Your complete billing information is not stored on DataForSEO servers. If you choose to pay by wire transfer, you will be provided with the issuer’s bank account number, routing number and bank address, along with a unique identifying code that will enable us to identify, upon receipt of the payment, to match the incoming wire transfer with Your account.
4. CHANGES
4.1 – DataForSEO reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is Your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. DataForSEO may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
5. MONEY BACK GUARANTEE & REFUND POLICY
5.1 – DataForSEO provides a 30-day refund policy with no questions. Please note that this policy does not apply to purchased databases.
6. REFUSAL OF SERVICE
6.1 – We reserve the right to refuse, cancel or suspend service, at our sole discretion.
7. DISCLAIMER
7.1 – DataForSEO cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if DataForSEO site was functioning. Certain services provided by DataForSEO are resold. DataForSEO holds no responsibility for the use of our clients’ accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as DataForSEO sees fit.
7.2. – DataForSEO cannot be held responsible or liable for errors made by customers in the integration or use of DataForSEO APIs and/or related services, including but not limited to the improper task setting or repeated task submissions. In particular, if You set identical API tasks, this is considered a user-side error. Our system provides options within the account dashboard to limit repetitive task setting, and we encourage You to use these options to prevent such occurrences. Please note that DataForSEO will not issue refunds for tasks affected by user-side errors, as these consume the resources of DataForSEO and affect its system performance.